At SoulSong we have great confidence in the quality of our products and we want you to be completely happy with your purchases.
From manufacture to sale, all garments and products undergo a thorough quality control inspection to ensure they meet our excellent standard.
Our soulsong team make every effort to ensure all orders are processed and packaged correctly.
However, if for some reason you need to return or exchange an item, please complete a SoulSong Returns & Exchange Form.
Change of mind – we are happy to exchange or refund within 28 days.
Postage costs are to be paid by customer.
Please note: There are NO changes or refunds on SALE or discounted items.
Returns:
All returns must be made within 28 days of receiving your order.
Return your item(s) to us by Australia post.
All items must be returned unused, unworn and unwashed, with labels and swing tags attached.
Please note: Some Vintage items and hand knits are non refundable and/or non exchangeable.
Your return item(s) must be repacked in clean suitable packaging.
Please include your original SoulSong invoice and your completed SoulSong Returns & Exchange Form.
Post to:
SoulSong (returns)
Shop 2/26 Sunshine Beach Road
Noosa Junction Qld 4567
We’ll contact you once we receive your returned item(s).
Please allow up to 2 weeks for refunds to be credited into your account.
Return postage costs are to be paid by the customer.
You are responsible for the article(s) until it reaches us.
SoulSong will reimburse customers for postage when the items being returned are due to us sending damaged, faulty or incorrect items in your order.
For more information please contact us within working hours on 0412 246550 or email us at info@soulsonglife.com
