Payment, postage & processing – within Australia
FREE DELIVERY AUSTRALIA WIDE for all orders over $150 *conditions apply
- Payment by Visa, MasterCard, PayPal and AfterPay. You will be required to submit payment when you place your order. You’ll receive an automated confirmation email with details of your order.
- Postage – All orders will be sent by Australia Post Parcel service and are trackable.
- FREE postage for orders over $150 – except for wholesale orders and orders containing bulky items. A standard rate of $12 is charged for orders under $150. This will be added to the order total before checkout.
- Bolsters and Cushions are classed as ‘bulky items’ and are exempt from the Delivery Offer. You will be contacted prior to dispatch in regards to extra payment if it is necessary.
- Wholesale orders will incur a delivery charge. You will be advised of this charge and approximate time for delivery prior to dispatch of your order. This charge is an actual cost of having your order delivered to your nominated delivery address.
- Processing – Once payment has been validated orders will be processed and dispatched within 1 to 2 working days. If there is to be a delay in your order being sent we will notify you of this.
- Depending on your delivery zone, delivery to your nominated address should be 2-3 business days – for rural area’s and for NT, TAS, WA & SA you will need to allow between 3 – 7 working days. Or refer to Australia Post for more accurate delivery times.http://auspost.com.au/parcels-mail/domestic-delivery-times.html
Payment, postage and delivery – International
- Payment – Visa, MasterCard, PayPal. You will be required to submit payment when you place your order. You’ll receive an automated confirmation email with details of your order.
- Postage – We apply a flat rate for all International orders 500g in weight and under. If your package is over 500g we will contact you with the new delivery costs. Estimated delivery times are as listed:
| New Zealand (Zone A) | $25 | 10 – 15 days |
| Asia Pacific (Zone B) | $30 | 10 – 20 days |
| USA/Canada/Middle East (Zone C) | $35 | 10 – 20 days |
| Rest of the World (Zone D) | $40 | 10 – 20 days |
- Processing – Once payment has been validated orders will be processed and dispatched within 1 to 2 working days. If there is to be a delay in your order being sent we will notify you of this.
* Orders are unable to be tracked outside of Australia and Soul Song is not liable for any import or custom taxes that may be incurred.
