Postage and Delivery – within Australia
FREE DELIVERY AUSTRALIA WIDE for all orders over $150 *conditions apply
- FREE Standard Post for orders of $150 or above – in Australia.
- $12 Standard Post for orders under $150 – in Australia.
- Postage is automatically calculated during the online ordering process and added to your order prior to checkout. All orders are sent via Australia Post with tracking details emailed to you once your order is complete. You’ll also receive an automated confirmation email with all your order details.
- All wholesale orders will incur a delivery charge. This will be confirmed with you prior to dispatch and is calculated based on your order size and nominated delivery address.
- Processing – Orders are generally processed and dispatched within 1 to 2 working days.
- Depending on your delivery zone, delivery to your nominated address should be 2-3 business days – for rural area’s and for NT, TAS, WA & SA please allow between 3 – 7 working days. Or refer to Australia Post tracking for more accurate delivery times.
Postage and Delivery – International
- International Postage is automatically calculated through the online ordering process and added to your order prior to checkout. You’ll receive an automated confirmation email with details of your order.
- Postage – We apply a flat rate for all International orders 500g in weight and under. If your package is over 500g we will contact you with the new delivery costs. Estimated delivery times are as listed:
| New Zealand (Zone A) | $25 | 10 – 15 days |
| Asia Pacific (Zone B) | $35 | 10 – 20 days |
| USA/Canada/Middle East (Zone C) | $40 | 10 – 20 days |
| Rest of the World (Zone D) | $45 | 10 – 20 days |
- Processing – orders are generally processed and dispatched within 1 to 2 working days.
- Soul Song is not liable for any import or custom taxes that may be incurred outside Australia.
Shipping Delays
- Please note your order may be delayed for reasons beyond our control. We take all care to process and despatch orders, however SoulSong is not responsible for postage/shipping delays on orders and cannot guarantee exact delivery dates.
Lost in Transit
- We provide tracking numbers for all orders, however SoulSong does not accept responsibility for parcels lost in transit or parcels with a valid proof of delivery. If your order is lost in transit, you will need to contact Australia Post and complete a missing item form as the owner of the parcel.
