YOUR PRIVACY
At SoulSong, we value your privacy and are committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or purchase from us.
INFORMATION WE COLLECT
When you place an order, subscribe to our mailing list, or contact us through our website, we may collect information including:
- your name
- delivery and billing address
- phone number
- email address
- purchase history
- payment and transaction details
This information helps us process orders, provide customer support, and improve your experience with SoulSong.
EMAIL MARKETING
If you choose to subscribe to our mailing list, we may occasionally send you emails regarding new arrivals, collection launches, special offers, and updates from SoulSong.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
SMS MARKETING & COMMUNICATIONS
If you choose to subscribe to SoulSong SMS marketing, we may send you text messages about new arrivals, collection launches, special offers, and other SoulSong updates.
You can unsubscribe at any time by replying STOP to one of our messages.
Your consent to receive SMS marketing is optional and is not a condition of making a purchase.
PAYMENT SECURITY
Payments made through our website are processed securely through trusted third-party payment providers.
SoulSong does not store your full credit card or payment details.
COOKIES & WEBSITE ANALYTICS
Our website may use cookies and analytics tools to improve functionality, website performance, and user experience.
These tools may collect non-personal information such as browser type, pages visited, and time spent on the site.
You may disable cookies through your browser settings if preferred.
Our website may also use cookies and similar technologies to keep track of items added to your shopping cart, including when a cart has been abandoned. Where you have subscribed to SMS marketing and provided the appropriate consent, this information may be used to send shopping cart reminders by text message.
SHARING YOUR INFORMATION
We respect your privacy and do not sell or share your personal information with third parties for marketing purposes.
Your information may be shared only where necessary to operate our business, including with payment providers, shipping carriers, website platforms, and email marketing providers.
Your SMS marketing opt-in information and consent will not be sold or shared with unrelated third parties for their own marketing purposes. This does not prevent trusted service providers from processing this information on our behalf to deliver our SMS communications.
DATA SECURITY
We take reasonable steps to protect your personal information from misuse, unauthorised access, disclosure, or loss.
However, no method of online transmission or electronic storage can be guaranteed as completely secure.
ACCESS TO YOUR INFORMATION
You may request access to the personal information we hold about you, or request corrections where necessary, by contacting us directly.
THIRD-PARTY PROVIDERS
Some third-party providers used by SoulSong may collect and process information according to their own privacy policies.
We encourage you to review those policies where relevant.
CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time by publishing changes to this page.
Last updated on 8th October 2026.
CONTACT
SoulSong Shop
2, 26 Sunshine Beach Road
Noosa Junction QLD 4567
+61 0412 246550
info@soulsonglife.com
www.soulsonglife.com
