OVERVIEW
This website is operated by SoulSong. Throughout the site, the terms “we”, “us”, and “our” refer to SoulSong.
By visiting our website and/or purchasing from us, you agree to the following Terms of Service, including any policies referenced throughout the site.
These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
We may update these Terms from time to time by publishing changes to this page. Continued use of the website constitutes acceptance of any updates.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer our products and services to you.
WEBSITE USE
By using this website, you confirm that you are at least the age of majority in your place of residence.
You agree not to use our website or products for any unlawful purpose, or in a way that may interfere with the operation or security of the website.
You must not transmit any viruses, malicious code, or harmful software through this website.
We reserve the right to refuse service or restrict access to the website where necessary.
PRODUCT INFORMATION
SoulSong garments are handcrafted in small batches using traditional artisan techniques including hand block printing, embroidery, natural dyeing, and vintage textile work.
Variations in colour, print placement, stitching, and texture are part of the handmade nature of our garments and should not be considered faults.
We make every effort to display product colours and imagery as accurately as possible, however colours may vary slightly depending on individual screens and devices.
Product availability, descriptions, and pricing may change without notice.
PRICING & ORDERS
All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable.
Prices and product availability may change without notice.
We reserve the right to refuse or cancel orders where necessary, including cases involving pricing errors, stock discrepancies, suspected fraudulent activity, or misuse of promotional offers.
Please ensure your order and contact details are accurate and up to date when placing an order.
RETURNS & EXCHANGES
Returns, exchanges, and sale conditions are outlined within our Returns Policy.
Please review our Returns Policy carefully before making a purchase.
THIRD-PARTY SERVICES & LINKS
Our website may include links to third-party websites, services, or tools.
We are not responsible for the content, policies, or practices of third-party websites or providers, and your use of those services is at your own discretion.
USER CONTENT & FEEDBACK
If you submit reviews, comments, feedback, photographs, or other content to SoulSong, you agree that we may use, reproduce, edit, or share that content in connection with our business, website, and marketing.
You agree not to submit content that is unlawful, misleading, abusive, defamatory, or infringes upon the rights of others.
We reserve the right to remove content we consider inappropriate or in breach of these Terms.
INTELLECTUAL PROPERTY
All website content including photography, imagery, logos, graphics, branding, designs, and written content remains the property of SoulSong and may not be copied, reproduced, or used without written permission.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, SoulSong is not liable for any indirect or consequential loss arising from the use of this website or products purchased through it.
Nothing within these Terms excludes rights available under Australian Consumer Law.
MOBILE TERMS OF SERVICE (SMS)
The SoulSong Life mobile message service (the "Service") is operated by SoulSong Life (“SoulSong Life”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to SoulSong Life’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of SoulSong Life through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with SoulSong Life. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SoulSong or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other SoulSong Life mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to SoulSong or email hello@soulsonglife.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
GOVERNING LAW
These Terms of Service are governed by the laws of Queensland, Australia.
CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service at any time by publishing changes to this page.
It is your responsibility to review this page periodically for updates.
Last updated on 8th October 2026.
CONTACT
SoulSong
Shop 2, 26 Sunshine Beach Road
Noosa Junction QLD 4567
+61 0412 246550
info@soulsonglife.com
www.soulsonglife.com
